I'm always intrigued when people say to me, "I need to think about it". What does it actually mean? Does it mean they're going to carve some time out in their diary, go into their best thinking space and put their brain exclusively to work on the issue at hand? Yes, on occasion and for some people it does mean that, but I would say that in the majority of cases, it means nothing of the kind. What the person is really saying to me, whether they realise it or not, is: "I do

Like so many small business leaders, I found myself thrust almost accidentally into leadership. My business Lucky Voice was founded almost exclusively around my initial efforts, and then as the workforce grew, it fell to me by default to ‘lead’ it. Whatever that meant. And without consciously considering the question, I fell into the trap, no doubt like countless others, of thinking that being the leader meant coming up with all the answers all the time and then telling ev